At TaliaLoam, we prioritize getting your orders to you safely, securely, and on time—wherever you are in the world. This policy outlines how we handle order processing, shipping, and delivery.

Order Processing

  • Once your order is placed, please allow 2 to 4 business days for processing. This includes verifying order details, checking stock, and carefully packaging your items.
  • During peak seasons, holidays, or special promotions, processing times may be longer. We will notify you if any delays occur.

Worldwide Shipping

  • We ship globally, reaching most countries around the world.
  • Estimated delivery times typically range between 7 to 15 business days after dispatch.
  • Deliveries to remote or rural areas, or those subject to customs processing, may experience longer transit times.

Cash on Delivery (COD)

  • We only accept Cash on Delivery (COD) payments.
  • Payment must be made in full at the time of delivery. Please have the exact amount ready, as delivery personnel may not carry change.
  • We cannot release packages without full payment.

Shipping Notifications and Tracking

  • After your order ships, you will receive a confirmation message with tracking details when available.
  • Tracking depends on the courier and destination.

Failed or Delayed Deliveries

  • If delivery fails due to incorrect address, recipient unavailability, or refusal to pay COD, the package may be returned to us.
  • Additional shipping charges may apply for re-delivery, and re-shipment is subject to our approval.
  • Please ensure your contact information is correct to avoid missed deliveries.

Damaged or Lost Shipments

  • If your package arrives damaged or is lost during transit, contact us immediately at [email protected] with photos and order information.
  • We will work with the courier to resolve the issue promptly.

Customer Responsibilities

  • Provide accurate and complete shipping information.
  • Be available to receive your package and make payment.
  • Report any delivery issues as soon as possible.

Important Notes

  • We do not ship on weekends or public holidays.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • We are not liable for delays caused by customs clearance or courier service disruptions beyond our control.

Thank you for choosing TaliaLoam. We are dedicated to ensuring your orders reach you safely and promptly.